Question 1

How do I search for flights?

Accepted Answer

Enter where you're flying from and to, your dates and the number of travellers. Compare fares, filter by stops, bags or airline, then choose a booking option to continue.

Question 2

Can I book both domestic and international flights?

Accepted Answer

Yes. TripSavo searches domestic and international flights across many airlines.

Question 3

Can I save a flight or search for later?

Accepted Answer

Yes. Tap the heart on a flight, or Save search on the results. Signed in, they're kept in Saved trips on any device; otherwise on this device only.

Question 4

Do you offer group bookings?

Accepted Answer

Yes. For larger groups, send us a message with the topic Group booking and our sales team will reply with options.

Question 5

How do I pay?

Accepted Answer

Pay securely through Paystack with a card or any other option it offers at checkout. Payments are in Nigerian naira (₦).

Question 6

I'm outside Nigeria. Can I see prices in my currency?

Accepted Answer

Yes. Choose a currency at the top of the page to see an approximate price alongside the naira one. You're still charged in naira, and your bank converts it at its own rate.

Question 7

Can I reserve now and pay later?

Accepted Answer

On many fares, yes: choose “Reserve now, pay later” when you select a flight. We hold your seats for up to 24 hours, or less when the flight is soon or the airline's ticketing deadline is earlier. Pay before the deadline shown, or the booking is released.

Question 8

How long do I have to pay if I choose to pay now?

Accepted Answer

Two hours. If payment isn't completed by then, the seats are released and you'll need to search again.

Question 9

Are the prices shown final?

Accepted Answer

The total at checkout includes taxes and fees. Airlines can change fares until a booking is paid; if the price changes, we show you the new one before you pay.

Question 10

When will I get my e-ticket?

Accepted Answer

Once payment is confirmed, we email your e-ticket and booking reference. Check your spam folder; if it still hasn't arrived, send us a message with your booking reference.

Question 11

How can I check a booking is genuine?

Accepted Answer

Enter the booking reference from the e-ticket on our Verify a booking page.

Question 12

How do I change my flight?

Accepted Answer

Sign in, open the booking under Manage bookings and request a change. We get a quote from the airline (any fare difference and fees) for you to accept before anything changes.

Question 13

How do I cancel a booking?

Accepted Answer

Sign in and cancel it under Manage bookings before departure. What you get back depends on the fare rules of your ticket.

Question 14

How do refunds work?

Accepted Answer

Refunds follow the airline's fare rules for your ticket. Once the airline approves one, we refund your original payment method; your bank may take a few working days to show it.

Question 15

There's a mistake in a traveller's name. What do I do?

Accepted Answer

Names must match the passport exactly, and airlines rarely allow name changes. Send us a message straight away with your booking reference and we'll check what the airline allows.

Question 16

How do I know which bags are included?

Accepted Answer

Each flight shows the cabin and checked bags its fare includes. Use the Bags filter to see only fares that include them.

Question 17

Can I add extra bags?

Accepted Answer

Where the airline sells them online, add bags at checkout. If they aren't offered, buy them from the airline or send us a message after booking.

Question 18

Can I choose my seat?

Accepted Answer

Seat selection isn't available online for most flights yet. You can choose a seat with the airline when you check in.

Question 19

How do I request special assistance?

Accepted Answer

Add it to the traveller's details at checkout under “Frequent flyer number or special assistance”, for example wheelchair help, and we pass it to the airline.

Question 20

How do I check in?

Accepted Answer

Check in with the airline, online or at the airport, using the airline booking reference on your e-ticket. Online check-in usually opens 24 to 48 hours before departure.

Question 21

What documents do I need?

Accepted Answer

A valid passport for international flights, plus any visa or transit visa your destination or stopover requires. Many countries need your passport to be valid for 6 months after you travel.

Question 22

When should I get to the airport?

Accepted Answer

As a rule, 3 hours before an international flight and 2 hours before a domestic one, unless your airline says otherwise.

Question 23

The airline changed my flight time. What now?

Accepted Answer

We email you the new schedule. If it doesn't work for you, send us a message with your booking reference and we'll help with alternatives or a refund under the airline's rules.

Question 24

I missed my flight. Can you help?

Accepted Answer

Speak to the airline at the airport first; they can often rebook you. Then send us your booking reference so we can follow up.

Question 25

How do I know my hotel is booked?

Accepted Answer

We email your confirmation once the booking is complete. Each room shows its cancellation rules and whether you pay now or at the hotel before you book.

Question 26

Can I change a car rental or airport transfer?

Accepted Answer

Send us a message with your booking reference and the new pick-up or drop-off time, and we'll arrange it where the provider allows.

How can we help?

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